Support
Help & support
Contact us
Email james@my-rugby.com and we’ll get back to you, usually within a day.
I can't sign in
Use the email address you signed up with. If you’ve forgotten your password, tap Forgot? on the sign-in page and we’ll email you a link to set a new one. Check your spam folder if it doesn’t arrive within a few minutes.
Uploading a clip
From your dashboard, tap Upload new clip, choose the skill and pick a video from your phone, or film one. Short clips of one skill work best. Keep the app open until the upload finishes.
When will my feedback arrive?
Your coach watches every clip personally. You’ll get an email, and a notification if you’ve allowed them in the iPhone app, as soon as it’s ready.
Under 16?
We email your parent or guardian to confirm they know you use My Rugby. Your feedback is shown once they’ve confirmed. You can resend the email from your dashboard.
Plans and payments
For anything about your plan or a payment, email james@my-rugby.com.
Deleting your account
Go to My Profile → Delete my account, on the website or in the app. It deletes your account, clips and feedback straight away and can’t be undone. See the privacy policy for details.